HELP CENTER | CHRISTIAN CROSS STORE®
When will I receive my order?
The processing of your order, the manufacture of the products and the delivery (free) ask our team a delay of 10 to 15 working days maximum. We make every effort to receive your order as quickly as possible, without compromising the quality of our merchandise.
How can I track my package ?
You can follow the progress of your order by clicking on the following link: Parcel Tracking
How much is the shipping ?
We ship our products worldwide. There is no minimum quantity required by order and all our deliveries are free.
My order is not complete
If your order includes multiple items, it is possible that they are sent separately, depending on available stocks and shipping warehouses. Do not worry, your package will arrive shortly.
I did not receive my order
A problem with the Post Office? Parcel lost, broken, destroyed?
With our secure delivery, the Gothic Den * is in charge of litigation for you. The satisfaction of our customers is our priority. We do not blame the carrier by letting you "get by". We assume full responsibility by immediately returning a new package at our expense.
Do not hesitate to contact us by email at email@example.com: our team will do its utmost to meet your expectations.
Can I change my order?
Yes, as long as your order is not "in process".
Can I cancel my order?
It is entirely possible to cancel your order! If the order is already in preparation, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by email at firstname.lastname@example.org: our team will do its utmost to meet your needs!
I want to return an article
We are only able to accept a return in case of proven product defect.
Our items undergo strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to email@example.com along with your order number. To be eligible for a return, your item must be unused and in the same condition you received it.
My clothes are too small
All our textiles are accompanied by a size guide to avoid our kind customers this kind of inconvenience. Our team took care to measure each article and add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products too small / large. Nevertheless, we know that buying such an item can cause great frustration.
Do not hesitate to contact our customer support by email at firstname.lastname@example.org: we will do our best to satisfy you (by offering possible compensation, for example).
Which payment methods do you accept?
Your security, our priority: our site offers only secure and guaranteed payment methods without danger.
We accept :
Our online payment services:
G2A Pay *
* G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you maximum settlement possibilities.
Your bank details or your credit card information will not be communicated to us. All payments are protected our 128-bit SSL encrypted payment processor. We do not accept checks for the moment.
Is my information secure?
The "HTTPS" present in the URLs of our shop testifies to the quality of our services. The HTTPS is the variant of the "http" secured by the use of SSL / TLS protocols. HTTPS is used to protect financial transactions from merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It's the best way to protect your data and protect yourself from hackers or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.
How can I order a product?
We facilitate a maximum of your purchases.
You select the desired product (s)
Click on "add to cart"
Click on the shopping cart icon on the top right (your "basket") to complete your purchases
We also offer the possibility to create an account to make the process even easier.
Can I accumulate my discount codes?
No. Except in exceptional cases, we only accept one and only one discount code per order.
I received an import tax
Christian Cross Store® ships its products around the world legally. However, the buyer is responsible for import taxes of his country, we decline any responsibility.
If you wish to order in bulk, send an e-mail to our team at email@example.com